Returns & Exchanges

Please review carefully before purchasing.

At Jamesia K. Luxury Hair, we are committed to providing high-quality, luxury hair products. Due to the nature of our products and for health and safety reasons, all sales on hair extensions and wigs are final.

Returns

We do not accept returns or refunds on hair extensions, wigs, or custom units.

This policy is strictly enforced due to hygiene concerns and the inability to resell hair products once they have been handled, altered, or worn.

We do accept returns on the following items:

  • Hair products (e.g., oils, maintenance products)

  • Hair accessories

To be eligible for a return:

  • Items must be unused, unopened, and in original condition

  • Must be returned within 7 days of delivery

  • Must be in original packaging

To start a return:
Email support@jamesiakenterprise.com with your order number and reason for return.
We will respond within 1-3 business days with further instructions.

Exchanges

We do not offer exchanges on wigs or hair extensions.

For approved items (products or accessories only), exchanges may be accepted based on availability. If the requested item is not available, a store credit may be issued.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.

We strongly recommend using a tracked shipping service, as we are not responsible for lost or missing return packages.

Refunds

Once your return is received and inspected, approved refunds will be processed within 3–5 business days to your original form of payment.

Shipping fees are non-refundable.

Non-returnable items

  • All wigs and hair extensions

  • Custom or altered units

  • Opened or used hair products

  • Sale items marked Final Sale

  • Gift cards

Why this works for you

  • Protects you from loss, contamination, and legal risk

  • Clearly separates what CAN vs CANNOT be returned

  • Sounds firm but still professional and luxury-aligned

  • Sets expectations upfront (reduces difficult customers later)

Still have questions?

We’re here to assist you with any questions before or after your purchase.

📧 support@jamesiakenterprise.com